A Live Chat facility on your site has many benefits. It enables visitors to make contact there and then by typing in a question or request. Your representative can then reply immediately, your visitor then sees this reply on their own screen. The discussion can then progress until the visitor is satisfied and has the information they need. Your representative can assist the visitor by providing information, links, graphics, or even guiding them through your web site.
Features & benefits:
- Increase online sales
- Provide technical support live and online
- Improve conversion rates
- Improve customer satisfaction & loyalty
- Improve service costs
- Unlimited departments or representatives.
- Each representative can handle multiple calls
- Web based, no software has to be installed
- Visitor Tracking - see who is online and on what page
- Leave a message option, if none of your staff are available, the visitor is able to leave a message to you.
- Push pages or files, this enables you to direct customers to pages on your website or send files directly to them.
We provide the Live Chat software licence. We will set-up the software onto our server or if you prefer your existing hosting facility. We then provide you with a small amount of code that you then place on every page of your website that requires the facility. Alternatively for a small fee (dependent on how many pages you require) we can do this for you.
Costs:
Setup cost inc licence £ 125
Hosting (annualy) £ 50 (if required)
To try our system, click on the Live Chat button on the top left of the screen.
N.B Hosting is required if you do not have access to ASP Windows hosting with your website.
Please contact us via our general enquiry form , or email us on info@dreamstudio.co.uk Alternatively call us on 01322 281288 to discuss your requirements further.
